Refund policy
Return & Refund Policy
We want you to feel confident when ordering from us. If something isn’t right with your order, please review the policy below or contact our support team for assistance.
90-Day Return Policy
We offer a 90-day return policy, meaning you may request an eligible return within 90 days after receiving your order, subject to the conditions, exclusions, and applicable consumer rights described below.
For voluntary returns outside any mandatory statutory withdrawal or consumer rights, the product must be returned unused, undamaged, and in substantially the same condition in which it was received, together with all original components, accessories, cables, protective materials, manuals, and original packaging.
Proof of purchase may be required.
To request a return, contact us at:
Please contact us before returning any product. Returns sent without prior authorization or to an unauthorized return address may not be accepted where permitted by applicable law.
Once your return request has been reviewed and accepted, we will provide the applicable return instructions and return address.
Product Representation, AI & Promotional Content
We make reasonable efforts to provide accurate information about the products offered for sale.
Some product images, videos, advertisements, lifestyle scenes, demonstrations, backgrounds, promotional materials, and other visual content displayed on our website, social media accounts, or advertising channels may be digitally created, edited, enhanced, rendered, or generated using artificial intelligence.
These materials are used for illustrative, conceptual, and promotional purposes and should not be interpreted as an exact representation of the physical product received.
The physical product may differ from such visual representations in appearance, proportions, colors, lighting, finish, presentation, packaging, and other visual or non-essential details.
Customers are responsible for reviewing the applicable product description, specifications, included components, and other product information made available before completing their purchase.
Differences resulting solely from AI-generated, digitally enhanced, conceptual, or illustrative presentation do not constitute a product defect where the physical product supplied corresponds to the product identified and described for sale and materially conforms to the purchase contract.
Nothing in this section limits any mandatory rights available where a product is defective, incorrect, materially not as described, or otherwise non-conforming under applicable consumer law.
Change of Mind Returns
Except where a mandatory statutory right of withdrawal, cancellation, return, or refund applies, we are not required to provide a refund solely because a customer:
- changes their mind;
- no longer wants or needs the product;
- no longer has a use for the product;
- expected something different despite the product information and disclosures provided before purchase; or
- wishes to return an otherwise correctly supplied and conforming product for personal reasons.
Where we voluntarily approve such a return, the product must satisfy the return conditions stated in this policy.
Nothing in this section limits mandatory consumer rights that cannot legally be excluded.
Return Condition
For voluntary returns, products must be returned unused, undamaged, complete, and in substantially their original condition.
All original packaging, accessories, cables, components, manuals, protective materials, and other included items should be returned with the product.
Products that have been damaged, materially altered, modified, misused, or returned incomplete may be refused or may be subject to a reduction in refund value where permitted by applicable law.
Where a statutory right of withdrawal applies, customers may inspect and handle the product to the extent reasonably necessary to establish its nature, characteristics, and functioning.
Excessive handling or use beyond what is reasonably necessary may result in the customer being responsible for any diminished value, where permitted by applicable law.
Return Shipping Costs
For change-of-mind, voluntary, or other non-defective returns, the customer is responsible for the direct cost of returning the product to the return address provided by us, except where applicable law requires otherwise.
Return shipping costs for these returns are not covered or reimbursed by us, unless we expressly agree otherwise or applicable law requires otherwise.
Customers should not return products to the sender address displayed on the original parcel unless specifically instructed to do so by our support team.
We strongly recommend using a tracked shipping service when returning a product. Customers are responsible for following the return instructions provided by our support team.
If a product is confirmed to be defective, damaged, incorrect, or otherwise non-conforming, return shipping costs and remedies will be handled in accordance with applicable consumer law.
Damaged, Defective, Incorrect or Non-Conforming Products
Please inspect your order after delivery.
If your product arrives damaged, defective, incorrect, or you believe it is materially not as described, please contact us as soon as reasonably possible at:
Please include your order number and, where reasonably possible, clear photographs or videos demonstrating the issue.
Please retain the product, packaging, accessories, components, and other included materials while the claim is being reviewed.
We may reasonably request additional information necessary to verify and process the claim.
After reviewing the claim, the appropriate remedy may include troubleshooting assistance, replacement components, repair, product replacement, return, price reduction, or refund, depending on the circumstances and applicable law.
Nothing in this policy limits any mandatory legal guarantee or remedy available to the customer.
Refunds
Once an authorized return has been received and inspected, we will notify you of the outcome.
If a refund is approved or legally required, it will normally be issued to the original payment method, unless otherwise agreed or required by applicable law.
Banks, card issuers, and payment providers may require additional processing time before the refund appears in your account.
Where permitted by applicable law, return shipping costs and optional services may be non-refundable.
Any original standard delivery charges will be refunded where required by applicable consumer law.
We reserve the right to withhold a refund until we have received the returned goods or the customer has supplied adequate evidence that the goods have been returned, where permitted by applicable law.
Shipping & Delivery
Customers are responsible for providing complete and accurate shipping information when placing an order.
Once an order has shipped, tracking information will be provided when available.
Delivery dates and timeframes are estimates unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, holidays, or other logistical disruptions.
If tracking information indicates that a package has been delivered but you cannot locate it, please check the delivery location, household members, neighbors, reception areas, mailrooms, and other safe locations where the carrier may have left the package.
Customers should also contact the shipping carrier where appropriate.
We will make reasonable efforts to assist with available tracking information and carrier investigations.
A refund or replacement for an order recorded by the carrier as successfully delivered is not automatically guaranteed and may require further investigation.
Nothing in this section limits rights that cannot legally be excluded under applicable consumer law.
Shipping Protection
If Shipping Protection was purchased with your order, additional coverage may apply to eligible shipping-related issues according to the applicable Shipping Protection terms.
Eligibility for replacement, reimbursement, or another remedy may depend on the circumstances and verification of the claim.
Shipping Protection is an additional service and does not replace, restrict, or eliminate statutory consumer rights.
Lifetime Warranty
The Lifetime Warranty is an optional add-on and applies only where Lifetime Warranty coverage was purchased for the applicable product.
The Lifetime Warranty provides additional coverage for eligible product defects or failures arising during normal and intended use, subject to its applicable conditions.
Coverage does not include loss, theft, intentional damage, misuse, neglect, unauthorized modifications or repairs, accidental damage, improper handling, or ordinary cosmetic wear and tear.
Proof of purchase and confirmation that Lifetime Warranty coverage was purchased may be required.
Depending on the circumstances, an approved claim may be resolved through troubleshooting, replacement components, product replacement, or another appropriate remedy.
The Lifetime Warranty is additional to, and does not replace or restrict, mandatory statutory consumer rights.
Exceptions / Non-Returnable Items
Where permitted by applicable law, certain products or services may not qualify for voluntary returns, including:
- products intentionally damaged or misused;
- materially altered or modified products;
- products returned incomplete or missing essential components;
- gift cards;
- services that have already been fully performed, where legally permitted; and
- other products expressly identified as non-returnable before purchase where such an exclusion is permitted by law.
These exclusions do not override mandatory statutory withdrawal, conformity, warranty, refund, or other consumer rights.
For questions about eligibility, contact:
Exchanges
If you would like a different product, please contact our support team regarding your existing order.
Where applicable, you may return the original product in accordance with this policy and place a new order for the desired product.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate requests received before processing or fulfillment has progressed.
However, we cannot guarantee that an order can be modified or cancelled once processing, fulfillment, or shipping has begun.
This does not affect statutory cancellation or withdrawal rights that may apply.
European Union Customers
Consumers purchasing online within the European Union generally have a statutory 14-day right of withdrawal from eligible distance purchases without having to provide a reason, subject to applicable exceptions.
This statutory right exists independently of our voluntary 90-Day Return Policy.
Where the customer exercises a statutory right of withdrawal and was informed before purchase that return shipping is their responsibility, the customer is responsible for the direct cost of returning the goods, except where applicable law provides otherwise.
The customer may inspect the product as reasonably necessary to establish its nature, characteristics, and functioning. The customer may be responsible for diminished value caused by handling beyond what is necessary for that purpose.
Separate statutory rights apply to products that are defective, incorrect, materially not as described, or otherwise non-conforming.
Nothing in this Return & Refund Policy is intended to waive, restrict, or exclude any consumer right that cannot legally be waived, restricted, or excluded.
Where mandatory consumer law provides greater protection than this policy, the applicable mandatory law will prevail.
Customers Outside the European Union
Customers outside the European Union may have mandatory consumer protection, cancellation, warranty, return, or refund rights under the laws applicable to their purchase.
Nothing in this policy is intended to exclude rights that cannot legally be excluded.
Where mandatory applicable law conflicts with a provision of this policy, the mandatory legal requirement will prevail.
Contact Us
For questions regarding returns, refunds, damaged or defective products, delivery issues, Shipping Protection, or warranty claims, please contact:
Please include your order number and any relevant photographs, videos, or other information that may help us investigate your request efficiently.