Refund policy
Return & Refund Policy
We want you to feel confident when ordering from us. If something isn’t right with your order, please review the policy below or contact our support team for assistance.
90-Day Return Policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, with all original components, accessories, cables, and original packaging included. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at wizardfloat@outlook.com.
Returns sent back without first requesting and receiving return authorization may not be accepted.
If your return is accepted, we will provide instructions on how and where to send your package.
Please do not send products back without contacting us first.
Damages, Defects & Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong product.
Contact us at wizardfloat@outlook.com with your order number and clear photos or videos showing the issue.
Once we have reviewed your claim, we will determine the appropriate solution. Depending on the circumstances, this may include troubleshooting assistance, a replacement component, replacement product, or refund.
Product Appearance & Website Images
We make reasonable efforts to accurately represent our products and their appearance, features, and functionality.
Some product images, lifestyle scenes, backgrounds, promotional materials, videos, or other visual content displayed on our website may be digitally created, edited, enhanced, or generated using artificial intelligence for illustrative and presentation purposes.
Actual products may therefore have minor differences in color, texture, finish, proportions, appearance, packaging, or other non-essential details due to manufacturing variations, lighting conditions, photography, screen settings, and digital presentation.
Minor visual differences that do not materially affect the intended functionality of the product are not considered defects.
Shipping & Delivery
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Once your order has shipped, tracking information will be provided when available.
Delivery estimates are estimates only and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, holidays, or other logistical disruptions.
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building reception, or other safe locations where the carrier may have left the package.
You should also contact the shipping carrier directly when appropriate.
We will make reasonable efforts to assist you with available tracking information and carrier inquiries. However, a refund or replacement for a package shown by the carrier as successfully delivered is not automatically guaranteed and may require further investigation, particularly where loss or theft may have occurred after confirmed delivery.
Nothing in this section limits any rights you may have under applicable consumer law.
Shipping Protection
If Shipping Protection was purchased with your order, additional coverage may apply to eligible shipping-related issues according to the applicable Shipping Protection terms.
Eligibility for a replacement or refund may depend on the circumstances of the shipment and verification of the claim.
Shipping Protection does not replace or limit any statutory consumer rights that apply to your purchase.
Lifetime Warranty
The Lifetime Warranty is an optional add-on and applies only when Lifetime Warranty coverage was purchased with the applicable product.
The Lifetime Warranty is intended to provide additional coverage for eligible product defects or failures occurring during normal and intended use.
Coverage does not include loss, theft, intentional damage, misuse, neglect, unauthorized modifications or repairs, accidental damage, improper handling, or normal cosmetic wear and tear.
Proof of purchase and confirmation that Lifetime Warranty coverage was purchased may be required before a warranty claim can be processed.
Depending on the circumstances, an approved warranty claim may be resolved through replacement parts, product replacement, or another appropriate remedy.
The Lifetime Warranty is subject to its applicable terms and does not limit any mandatory rights provided to consumers under applicable law.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including products that have been intentionally damaged, materially altered, modified, misused, or returned without essential components or accessories.
Gift cards and other items identified as non-returnable at the time of purchase, where permitted by applicable law, cannot be returned.
Optional services that have already been provided may also be non-refundable where permitted by law.
Please contact us at wizardfloat@outlook.com if you have questions about whether your order is eligible for a return.
Exchanges
The fastest way to receive a different item is to contact us regarding your existing order and follow the return instructions provided by our support team.
If your return is accepted, you may place a new order for the desired item.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, your refund will normally be issued to your original payment method.
Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund.
Original shipping charges and optional services, including Shipping Protection, may be non-refundable where permitted by applicable law.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible at wizardfloat@outlook.com.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once processing, fulfillment, or shipping has begun.
European Union Customers
If you are purchasing as a consumer within the European Union or another jurisdiction that provides mandatory withdrawal or consumer-protection rights, you may have additional legal rights independent of our voluntary 90-Day Return Policy.
Nothing in this policy is intended to waive, restrict, or exclude rights that cannot legally be waived or restricted.
Where mandatory consumer law provides you with greater protection than this policy, the applicable mandatory law will apply.
Contact Us
For questions about returns, refunds, damaged products, shipping issues, or warranty claims, please contact us at:
We recommend including your order number and any relevant photos or videos so we can assist you as quickly as possible.
Last updated: August 23, 2026