Shipping policy

SHIPPING POLICY

Thank you for shopping with WizardFloat. We want your order to reach you as smoothly as possible. Please review the information below regarding processing, shipping, tracking and delivery.

ORDER PROCESSING

Orders are typically processed within 2–4 business days after your order has been successfully placed and payment has been confirmed.

Business days do not include weekends or public holidays.

During periods of high demand, product launches, holidays or promotional events, processing may occasionally take longer.

Once your order has been processed and shipped, you will receive tracking information when available.

ESTIMATED DELIVERY TIME

After processing, delivery typically takes approximately 7–10 business days, depending on your location.

Please keep in mind that delivery times are estimates and are not guaranteed arrival dates.

Your total estimated timeframe is therefore:

Processing: 2–4 business days
Shipping: 7–10 business days

Delivery may occasionally take longer due to circumstances outside our reasonable control.

ORDER TRACKING

Once your order has shipped, tracking information will be sent to the email address provided during checkout when tracking is available.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

Tracking updates are controlled by the shipping carrier and may occasionally experience delays.

SHIPPING DELAYS

Although we work to have orders delivered within the estimated timeframe, delays may occasionally occur due to circumstances such as:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Transportation disruptions

  • Incorrect or incomplete addresses

  • Other circumstances outside our reasonable control

A delay does not automatically mean that an order has been lost.

If your tracking has not updated for an extended period, please contact us at wizardfloat@outlook.com and we will do our best to assist you.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before completing your purchase.

If you notice an error after placing your order, contact us immediately at wizardfloat@outlook.com.

We will make reasonable efforts to update the address if fulfillment has not yet begun, but we cannot guarantee that changes can be made once an order has been processed or shipped.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the package needs to be shipped again, where permitted by applicable law.

PACKAGES MARKED AS DELIVERED

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

  • Check around your delivery location and any safe places where the carrier may have left the package.

  • Ask household members or neighbors whether they accepted the delivery.

  • Check with your building reception or mailroom, where applicable.

  • Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, contact us at wizardfloat@outlook.com.

We will make reasonable efforts to assist you using the available tracking information and, where appropriate, carrier investigations.

A package marked by the carrier as successfully delivered does not automatically qualify for a refund or replacement. Claims involving packages reported missing or stolen after confirmed delivery may require investigation.

Nothing in this policy limits any mandatory rights you may have under applicable consumer law.

LOST PACKAGES

If tracking indicates that your package may have been lost during transit, please contact us.

We may request your order number and other information necessary to investigate the shipment.

Where appropriate, we may contact the carrier or request additional verification before determining the available resolution.

DAMAGED PACKAGES

If your product arrives damaged, please contact us as soon as possible at wizardfloat@outlook.com.

Please include:

  • Your order number

  • Clear photographs of the product

  • Photographs of the packaging

  • A short description of the issue

We may also request a short video where reasonably necessary to understand the problem.

Once reviewed, we will determine the appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.

SHIPPING PROTECTION

Optional Shipping Protection may be available when placing your order.

When purchased, Shipping Protection may provide additional coverage for eligible shipping-related incidents, subject to the applicable terms and conditions.

Customers submitting a Shipping Protection claim may be required to provide supporting information so the circumstances can be verified.

Shipping Protection does not replace or restrict any statutory consumer rights that apply to your purchase.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs procedures, import duties, taxes or other charges depending on the destination country.

Where such charges are not collected during checkout, they may be assessed by local authorities or the shipping carrier.

Customers are responsible for applicable import charges where permitted by law and clearly applicable to their shipment.

Customs processing may occasionally result in additional delivery time.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel your order, contact us at wizardfloat@outlook.com as soon as possible.

We will make reasonable efforts to accommodate your request.

However, once an order has entered processing, fulfillment or shipping, we may no longer be able to modify or cancel it.

MULTIPLE ITEMS

If your order contains multiple products, they may occasionally be shipped separately.

In this case, you may receive more than one package or tracking number.

Receiving one package before another does not necessarily mean that an item is missing from your order.

CONTACT US

If you have questions regarding your shipment, tracking or delivery, please contact:

WizardFloat
Email: wizardfloat@outlook.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Last updated: August 23, 2026